We don't sell seats. We sell finished work — a deployed collector, a quieter pager, a postmortem that doesn't read like a press release. Pick the closest fit; we'll tell you over a call if it's wrong.
We bring our 3.4-MB Rust collector to your fleet — POPs, kiosks, RTUs, whatever you've got — and run the rollout ourselves. By week three you have telemetry coming in from every box that has ever phoned home. By week four your team owns it.
You have 200 alerts. We sit with your on-call rotation for two weeks, watch what they actually act on, and quietly delete the 180 that nobody reads. The remaining twenty get rewritten so the runbook fits on one screen.
The default detectors catch what every fleet catches. The interesting bugs are domain-specific — a refrigerated truck telematics drift, a card-reader handshake quirk, a failing capacitor that announces itself only in cold-soak. We build the detector with one of your senior engineers in the room.
You don't have an SRE rotation yet. Or — you do, and they'd like to sleep through Easter Monday. We pick up the pager from 19:00 ET to 07:00 ET, plus Canadian statutory holidays. Median acknowledge time last quarter: 3 minutes 41 seconds.
Week one: we shut up and read your runbooks.
Week two: we ask the questions your last vendor never asked.
Week three: we ship something small.
Week four: you decide if we keep going.
An honest list, in case it saves us both a call.
Thirty minutes. Bring your dashboard. We'll tell you which signals would survive a triage and which we'd quietly retire. No proposal afterward unless you ask.