Terms of service.
The rules that apply when you visit nuvetralise.com and the framework for any engagement we take on. Customer contracts override anything below where they conflict.
1. The agreement
By accessing nuvetralise.com you accept these terms. If you don't, please close the tab. By signing a Master Services Agreement with us, you accept the terms of that document; this page is a public summary, not a substitute.
2. Who you contract with
Nuvetralise Systems Inc., an Ontario corporation registered as 1842117-3, with offices at 460 King Street West, Suite 401, Toronto, ON M5V 1L7. CRA business number 78934 2156 RT0001.
3. The website
3.1 What you can do
Read it. Quote short passages with attribution. Share links. Print pages for reference inside your organisation. Use any code samples we publish under their stated licence.
3.2 What you should not do
Scrape the site at industrial scale, attempt to circumvent access controls, copy our written content into a competing site, or use our brand name to imply an endorsement we have not given. If in doubt, ask: we are reasonable.
4. Engagements
Every engagement runs against a signed Statement of Work that references our Master Services Agreement. The MSA covers scope, fees, IP ownership, confidentiality, data processing, and the inevitable boring bits. We are happy to send a draft before any commercial conversation.
5. Fees and payment
Fees are quoted in Canadian dollars unless agreed otherwise in the SOW. Invoices are issued at engagement start, monthly during delivery, or quarterly for retainers. Payment terms are Net 30 by default. We charge interest of 1.5% per month on overdue amounts (which is 19.56% per annum, calculated and compounded monthly), permitted under the Ontario Interest Act.
6. Intellectual property
The Nuvetralise platform, brand, and the contents of this website are owned by Nuvetralise Systems Inc. Detector code we write specifically for a customer during an engagement is, by default, jointly owned with the customer; the SOW will say otherwise where appropriate. Open-source we contribute to remains under its upstream licence.
7. Confidentiality
Anything you tell us during sales or delivery — your fleet topology, your incident history, your roadmap — is treated as confidential. We don't reuse customer data to improve other customers' detectors without explicit written permission.
8. Warranties & liability
The website is provided "as is". Engagements are warranted to be performed with reasonable skill and care, consistent with prevailing industry practice for SRE consultancies in Canada. To the extent permitted by law, our total liability arising out of any engagement is capped at the fees paid for that engagement in the twelve months preceding the claim. Nothing in these terms limits liability for fraud, willful misconduct, or anything else that cannot be limited under Ontario law.
9. Termination
You can stop using the website any time, no notice required. Engagements terminate per the SOW; the typical notice is thirty days for delivery work and ninety days for retainers, with prorated fees and a final handover note from our side.
10. Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario. Disputes are heard in the courts of Toronto. We reserve the right to seek injunctive relief in any jurisdiction where our IP is being misused.
11. Contact
Legal correspondence: legal@nuvetralise.com or by post to the address above, marked "attn: Legal". We aim to acknowledge inside five business days.